Core Centre Helpline

Core Centre opened Helpline to support those who are affected by the recent situation related to COVID-19.

How it works?

Visit: www.corecentre.ca or email: info@corecentre.ca to book your Free consultation – up to 30 min. with one of our counsellors. We also continue providing regular services; however, we encourage our clients to choose phone or online counselling instead of coming in person for an appointment.

THIS SERVICE IS NOT FOR CRISIS OR EMERGENCIES.

IF THE CLIENT IS EXPERIENCING A MEDICAL OR MENTAL HEALTH EMERGENCY OR IF THE CLIENT IS PLANNING OR CONSIDERING SUICIDE OR FEEL HE OR SHE IS A DANGER TO THEMSELVES OR OTHERS, THE CLIENT MUST IMMEDIATELY CALL 911 OR GO TO THE NEAREST HOSPITAL EMERGENCY ROOM THE PROVIDER MAY DETERMINE THAT THIS SERVICE IS NOT APPROPRIATE FOR THE CLIENT’S CURRENT NEEDS.

Core Centre E-Services are PHIPA and PIPEDA-compliant. We provide secure online video and phone counselling for individuals and their families struggling with mental health problems.

Confidentiality – Informed Consent

Services provided are strictly confidential. Personal health information (collection, use and/or disclosure of the Client’s personal health information) will not be released without informed, written consent from the Client except where required by law.

It is the Client’s responsibility to choose a private place for online sessions without others present and devoid of distractions and ensure that they are using secure equipment and a secure location.

Exceptions to confidentiality:

Confidentiality on the part of the Core Centre therapist may be waived (under certain circumstances) wherein the Provider is bound by law to report to legal authorities under the following circumstances:

  • If the Core Centre therapist assesses the need to consult with the Core Centre clinical team (Clinical Supervisor and/or Clinical Director) to provide the best possible care. These consultations are for professional and training purposes and personal health information will not be disclosed to third parties without informed, written consent from the Client.

The Core Centre therapist is required by law to report when;

  • The Core Centre therapist assesses by law that there is a risk of harm to the Client or others;
  • The Core Centre therapist assesses that a child may have been harmed in the past, or that a child is at risk of harm in the present or future. In all cases, the Core Centre therapist has a legal duty to report this;
  • The Core Centre therapist assesses that there is a risk to the country or threat of terrorism;
  • The Core Centre therapist is bound to report a colleague to their College for professional misconduct; and/or
  • The Core Centre therapist is required to defend themselves against a complaint filed with their College.
  • The Core Centre therapist is required by a court order (subpoena), issued by a judge, this may require the Core Centre therapist to release information contained in records and/or require a Core Centre therapist to testify in a court hearing.

The Core Centre therapist may communicate with the Core Centre clinical team regarding your case when;

  • You are transferred to another therapist of your choice. To benefit your progress, intake information, assessment results and a clinical summary of your case may be provided to your new therapist. We will request your consent prior to forwarding this information.
  • To benefit your progress, In supervision meetings with the Core Centre clinical team.

Indemnification

The Client agrees to indemnify and hold Core Centre harmless from any liability, loss, claim and expense, including reasonable attorney fees, related to the Client’s violation of the Terms. Core Centre E-Services providers are independent professionals and are NOT employees of Core Centre.

Independent Professionals

Hasu Providers are independent professionals and not employees of Hasu eCounselling or Hasu Behavioural Health Inc. They are vetted, experienced healthcare professionals and registered with their provincial or federal regulatory body, College and adhere to the principles of these regulatory organizations.

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