Core Centre acknowledges that your privacy is of paramount importance to us. We are committed to maintaining client confidentiality in accordance with Counselling and Psychotherapy guidelines, ensuring the protection of your confidential material and upholding the professionalism of your Counsellor.

**Fair Collection and Use of Personal Information**

Core Centre will only collect information that is deemed necessary for the effectiveness of telephone counseling and coaching. All collected information will be securely stored to maintain a record of your sessions. These records can only be accessed by the Counsellor and no one else. Furthermore:

**Use and Disclosure**

Core Centre may request and collect information necessary for providing effective telephone sessions and support, ensuring the safety and well-being of the individual client. Personal information will only be disclosed if:

– There is a risk of harm to either the Counsellor or the client.
– There is a suspected case of child abuse or alleged child abuse.
– There is a known or suspected case of adult or elder abuse.
– There is a threat to self-harm.


Core Centre offers an anonymous service, allowing you the option to use a different name for the purpose of telephone counseling. You have the freedom to choose a name that you feel comfortable with.

**Core Centre Privacy Statement**

At Core Centre, we collect personal information from our customers as part of our regular business operations. This policy answers your frequently asked questions and outlines how we protect the information you share with us.

**What Personal Information Do We Collect?**

When ordering or registering on our site, you may be asked to provide your:

– Name
– Email address
– Mailing address
– Phone number
– Credit card information or other details to facilitate your experience

When you visit our website, we also collect:

– The type of operating system and browser you use
– Your ISP’s city/province
– Pages you visit on our site and links you click
– Your IP address

**How Do We Use This Information?**

We collect personal information for the following primary reasons:

– To complete a sale or transaction with you
– To deliver products directly to you
– To prevent fraud during return processing

For certain transactions, we may share your name and address with a courier company for delivery purposes.

We also use your personal information for secondary purposes, including:

– Providing customer service
– Conducting marketing activities
– Administering loyalty programs

We will disclose your personal information if required by law.


When you provide personal information to complete a transaction, place an order, arrange delivery, or return a purchase, we assume you consent to us collecting and using that information for the specific purpose stated.

If we request personal information for a secondary purpose, such as marketing, we will either directly seek your consent or provide you with the option to opt out.

**Opting Out**

To opt out of marketing communications, you can use the opt-out link provided at the bottom of any promotional emails from us. If you believe you are part of any other marketing list, please contact us for confirmation and to opt out.

**More Information**

For further information or inquiries about our privacy policies, your personal information in our records, or to register a complaint, please contact us at

You may also contact the Office of the Privacy Commissioner of Canada for assistance during their office hours at:

– Toll-free: 1-800-282-1376
– Phone: (819) 994-5444
– Fax: (819) 994-5424
– TTY: (819) 994-6591

Or by mail at:

30 Victoria Street, Gatineau, Quebec, K1A 1H3

On the Web at:

Effective Date: January 2024